Legal center
Legal Contact
Use this channel to reach Masqora's legal, compliance and privacy team. We monitor this inbox for rights requests, notices and questions about our policies.
For gameplay questions or technical support please continue to use support@masqoragames.com so the queue reaches the appropriate specialists.
Primary inbox
legal@masqoragames.com
General enquiries
- Business hours: Monday to Friday, 09:00-18:00 CET
- Average response time: 5 business days
Privacy requests
- Use the subject line "Privacy Request" for GDPR/CCPA rights.
- Include a verified email address so we can confirm your identity.
Contact categories
Privacy and data protection
Subject: Privacy Request
- Access, correction or deletion of personal data.
- Do Not Sell or Do Not Share requests (California).
- Questions about data processors or cross-border transfers.
Copyright and IP notices
Subject: IP Notice
- DMCA takedown or counter-notice submissions.
- Trademark or brand misuse reports.
- Licensing enquiries for Masqora stories or artwork.
Terms, compliance or contractual questions
Subject: Terms Enquiry
- Clarifications about the Terms & Conditions or community rules.
- Reports of suspected fraud, security incidents or abuse.
- Requests for business documentation or vendor onboarding.
Include in your message
- Full name and role (player, host, guardian, organisation).
- Email address linked to the Masqora account in question.
- Country or region so we can apply the correct legal framework.
- Detailed description of the request and relevant timestamps.
- Any supporting documents or screenshots (PDF, JPG or PNG formats).
Expected response times
- Standard requests: Within 5 business days.
- Urgent security matters: Acknowledged within 24 hours and prioritised.
- Data subject rights: Completed within 30 days as required by law.
We review every submission carefully and may request additional information to verify identity or authority before completing the request.